Baladna reaffirmed its unwavering commitment to stakeholder engagement in 2024, illustrating a deep-seated dedication to nurturing robust, meaningful relationships across a spectrum of stakeholders. We seek to support and empower our employees, forge enduring bonds to create value for our customers, investors and community partners, and make a substantial, positive difference in our society and for the environment. This holistic commitment is a testament to Baladna’s core values and our vision for a sustainable, interconnected future.
How we engage
Employees
Employees
- Induction programme
- Career development guidance
- Staff societies
- Training programme
- Volunteerism
- Special staff events
- Internal communication
Customers
Customers
- Customer visits
- Service centres
- Branches
- Media advertisements
- Website
- Customer workshops
- Social media
Society and environment
Society and environment
- Service channels
- Press releases, conferences and media briefings
- Informal briefings and communications
- Public events
- Website
- Social media
- Educational programmes
- Assistance to the needy and vulnerable
Business partners
Business partners
- Supplier relationship management
- On-site visits and meetings
Government and
Regulatory Bodies
Regulatory Bodies
Government and
Regulatory Bodies
Regulatory Bodies
- Consultation
- Relationship-building meetings
- AGMs
- EGMs
- Annual Report
- Interim Financial Statements
- Announcements made to the Qatar Stock Exchange
Investors and Shareholders
Investors and Shareholders
- AGMs
- EGMs
- Investor Relations website
- Interim Financial Statements
- Quarterly earning calls
- Press releases
- Investor disclosures, road shows and conferences
- One-on-one discussions and meetings
- Annual Report
- Announcements made to the Qatar Stock Exchange
Key items discussed
Employees
Employees
- Performance standards
- Training and development
- Safety at workplace
- Work life balance
Customers
Customers
- Product quality and safety
- Customer experience
- Product innovation, nutritional value and price
- Animal welfare
- Fair and ethical marketing
- Care for family
- Health and wellness
- International recognition and certificates
- Brand reputation
- Environmentally sound production practices
Society and environment
Society and environment
- Community empowerment
- Environmental performance
- Employment opportunities
- Contribution to social and economic development
- Health and wellness
- Care for your environment
Business partners
Business partners
- Contractual performance
- Continued business opportunities
- Maintaining healthy relationships
- Timely settlement of dues
- Collaboration for new technological advances in the financial sector
- Opportunities for growth
- Ease of working
Government and Regulatory Bodies
Government and Regulatory Bodies
- Compliance with directives and codes
- Financial performance
- Shareholder returns
- Cybersecurity
- Governance
- Employment generation
- Strategy
Investors and Shareholders
Investors and Shareholders
- Financial performance
- Governance
- Risk management
- Business expansion plans
- Transparency and disclosure
- Business continuity
- Sustainable growth
- Dedicated Investor Relations Department
Actions taken
Employees
Employees
- Employee training by implementing monthly training calendar
- Induction programmes
- Strengthened the role of HR business partners
- Employee engagement
- Internal communication
- Health and safety programmes
Customers
Customers
- Expanded product range
- Boosted product availability
- Enhanced customer experience
- Price stability
- Expanding e-commerce and online platform
Society and environment
Society and environment
- Charity programmes
- Sports activities
- Child-focused facilities
- Cultural activities
- Corporate sponsorships
Business partners
Business partners
- Strengthening supplier relationships
- Frequent touchpoints
- Collaboration
- Transparency
Government and Regulatory Bodies
Government and Regulatory Bodies
- Ensured regulatory compliance to Qatar Stock Exchange
- Uphold commitment to the Government of Qatar
Investors and Shareholders
Investors and Shareholders
- Frequent Engagement
- Highest level of transparency
Value created
Employees
Employees
- Seamless, anonymous employee complaints and feedback process
- Increased employee engagement, productivity and overall satisfaction
- Positive work environment
- Higher employee retention
- Internal communication
- Increased employee engagement
Customers
Customers
- Manufacturing high quality products
- Improved product availability
- Securing product availability
- Innovating products and new Product Development through consumer feedback and preferences
- Empowering consumers through transparent communication
- Resolving issues promptly for a positive customer experience
Society and environment
Society and environment
- Promoting public awareness towards the supported community segments and their causes
Business partners
Business partners
- Sustaining business operations
- Enhancing corporate partnerships
- Advocating for ethical business conduct
- Adhering to laws and regulations
- Fulfilling contractual obligations
Government and Regulatory Bodies
Government and Regulatory Bodies
- Making significant contributions to food security in Qatar
- Setting industry standards for compliance, transparency, and reporting
- Ensuring prompt updates on regulatory changes and new information regarding best practices in food and health safety
Investors and Shareholders
Investors and Shareholders
- Ensuring shareholders are well-informed about all significant developments with utmost transparency through the Qatar Stock Exchange, and dedicated Investor Relations website
